FAQ
If your question isn't here, send a WhatsApp — we usually reply within a few hours.
Standard bouquets need 48–72 hours' notice. Bespoke palettes or larger orders need 5–7 days. For Mother's Day and Valentine's, please book 2–3 weeks ahead — slots fill quickly. Weddings and corporate orders need at least 4 weeks.
Message us on WhatsApp or email alison@thesugargarden.je with: the date you need it, the occasion, the size you'd like (Petit / Medium / Grand), any colour ideas, and any dietary needs. We'll confirm availability and send a quote. Your slot is held once we receive payment.
Changes are usually fine up to 72 hours before collection — just let us know as soon as possible. Cancellations within 48 hours of the collection date are non-refundable, as ingredients will already have been bought and bakes started.
Bank transfer (preferred) or PayPal. We'll share details when we confirm your order. Payment secures your slot.
Vanilla bean, Belgian chocolate, lemon & elderflower, raspberry & white chocolate, salted caramel, coffee & walnut, plus a rotating seasonal. Medium and Grand bouquets can mix flavours.
We handle eggs, wheat, dairy and nuts in our kitchen, so we cannot guarantee a 100% allergen-free environment. We can produce gluten-free and nut-free bouquets on request — please flag any dietary needs at the enquiry stage so we can confirm what's possible for your date.
Best on the day of collection or delivery. They'll keep beautifully for 48 hours in a cool place (not the fridge — buttercream dries out). After that, the cupcakes are still safe to eat but the piping will start to soften.
Yes — colour is one of the things we love most. Share a hex code, a Pinterest pin, your wedding palette, a brand guideline, or just a vibe ("dusty pink and sage") and we'll mix buttercream to match.
Each bouquet is piped by hand, so no two are ever identical — but if you've shared a reference, we'll get as close as we possibly can in style, colour and flower mix. Think of the gallery photos as a guide to our look, not an exact catalogue.
Yes. A handwritten message card is included with every bouquet. We can also add a sugar plaque with a name, initials or a corporate logo for £8. Logo plaques need a clean PNG or vector file and a few extra days' notice.
Island-wide across Jersey. Delivery from £6 in central parishes (St Helier, St Brelade, St Saviour), from £10 to outer parishes. Collection from St Brelade is free by appointment.
Occasionally — it depends on what's in the kitchen that day. Always worth asking, but please don't count on it for a surprise gift.
Keep it cool (not in the fridge), out of direct sunlight, and avoid leaving it in a hot car. The box is designed so they can lift the whole bouquet out as one piece — perfect for photos before sharing the cupcakes.
Yes, in limited numbers. We work best as a feature gift — bridal party thank-you bouquets, table centres, or a "welcome" bouquet for the bridal suite — rather than full wedding cakes. Please enquire at least 4 weeks ahead.
Yes. We love working with Jersey EAs and office managers on client thank-yous, staff celebrations and branded bouquets in corporate colours. Get in touch with the number of bouquets, date range and brand colours, and we'll come back with a tailored quote.
